Customer Success Manager – SMB
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
44 days ago
Salary
Not specified
Bachelor Degree2 yrs expEnglish
Job Description
• Own a large portfolio of small to mid-sized business accounts
• Engage customers through automated communications, success reviews, strategic check-ins and campaigns
• Monitor usage and customer health to trigger timely interventions
• Collaborate cross-functionally to resolve issues and deliver customer value
• Identify churn risks and expansion opportunities, surface cross-sell opportunities to Sales
Job Requirements
- 2+ years in a B2B SaaS Customer Success, Account Management, or similar client-facing role
- Strong communication, organizational, and multitasking skills
- Experience with CS platforms (e.g., Gainsight, ChurnZero), CRM systems, and usage analytics
- Comfortable using segmentation, data insights, and playbooks to guide decisions
- Proactive, collaborative, and driven to improve processes and customer outcomes
Benefits
- Competitive benefits
- Employer-matched retirement plans
- Flexible time off
- Supportive environment
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