August Health
The EHR platform caregivers love
Customer Success Manager
Location
United States
Posted
44 days ago
Salary
Not specified
3 yrs expExperience acceptedEnglish
Job Description
• Own the customer relationship from post-go live through renewal
• Serve as the main point of contact for assigned customers
• Conduct regular check-ins and strategic calls to foster engagement
• Drive platform adoption and monitor customer health metrics
• Advocate for customer needs internally
• Lead regular success reviews with stakeholders and analyze customer data
Job Requirements
- 3+ years of experience in a customer-facing role (Customer Success, Account Management, Implementation, etc.)
- Strong understanding of customer goals, business challenges, and success metrics
- Proactive mindset and a customer-obsessed attitude
- Ability to work cross-functionally with various teams
- Experience in healthcare or senior living operations is a plus
Benefits
- 100% company-paid premiums for health, dental, and vision coverage
- Company contributions to your HSA
- 2% 401(k) match
- Flexible time off policy
- 100% paid family leave
- All-expenses-paid, in-person company offsites twice a year
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