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Role Description

As a Client Partner at Launch, you’ll be the primary steward of executive relationships across a portfolio of clients in Manufacturing. Your mission is to ensure client satisfaction, deepen partnerships, and drive sustainable growth through a focus on strategic account management.

• Collaborate closely with Launch teams—strategy, design, engineering, and product—to anticipate client needs, co-create value, and position Launch as a long-term trusted partner.
• Emphasize consultative and solution-based selling, growing existing accounts, aligning solutions to client priorities, and ensuring delivery impact translates into business outcomes.

Key Responsibilities

• Serve as the trusted advisor to senior executives, strengthening relationships and ensuring Launch remains aligned with client business priorities.
• Lead strategic account planning and executive business reviews, ensuring clients see measurable value and impact from Launch engagements.
• Grow revenue within existing accounts through consultative and solution-based selling, cross-sell, and upsell aligned to client needs.
• Partner with internal teams (delivery, design, product, engineering) to ensure seamless execution and exceptional outcomes.
• Act as a liaison between clients and internal teams, effectively communicating requirements, managing expectations, and ensuring alignment throughout the project lifecycle.
• Co-create client roadmaps and value metrics that track impact over time.
• Maintain oversight of account health, including satisfaction, retention, and long-term growth opportunities.
• Manage portfolio P&L, ensuring account profitability and financial health.
• Act as the voice of the client within Launch, influencing internal strategies and priorities to better serve clients.
• Mentor and support teams working across your accounts to ensure continuity, quality, and client delight.

Qualifications

• 10+ years of experience in account management or client relationship leadership within consulting, digital services, or technology firms.
• 5+ years’ experience selling in digital product design, user experience, research, and innovation areas.
• 5+ years experience of digital transformation, product-led approaches, and innovation strategies.
• 8+ years of experience in Hi Tech/Manufacturing.
• Familiarity with modern software development lifecycles and digital delivery methodologies.
• Strong business acumen, with the ability to connect technology to business outcomes.
• Exceptional communication, negotiation, and executive presentation skills.
• High emotional intelligence and relationship management expertise.

Benefits

• Medical, dental, and vision insurance
• Flexible spending or health savings account
• Life and AD&D insurance
• Short and long term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally-required benefits