NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Clinical Service Desk-Helpdesk
Location
United States
Posted
20 hours ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365.
- Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson, and Meditech.
- Incidents may include, but are not limited to, workflow issues, application errors, user access, and functionality.
- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner.
- Responsible for driving resolution of incidents on a 24/7 desk.
- Read text on computer screens for the duration of the shift.
- Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
- Ensure a quiet, private workspace with high speed, wired internet.
- Travel up to 10% of the time, if required.
- Lift up to 25 lbs. if needed for equipment setup.
- Have a working cell phone for manager communication and Two-Factor Authentication.
Qualifications
- Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education).
- Minimum of 1 year of technical troubleshooting experience.
- High school diploma or equivalent required.
Requirements
- Experience in a call center environment.
- Demonstrate a service philosophy in all interactions with clinicians and colleagues.
- Effective communication and interpersonal skills.
- Proficient typing and English language skills (both verbally and in writing).
- Strong listening capabilities to fully understand caller’s needs/requests.
- Exceptional ability to work optimally in a fast-paced environment.
Benefits
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
Job Requirements
- Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education).
- Minimum of 1 year of technical troubleshooting experience.
- High school diploma or equivalent required.
- Experience in a call center environment.
- Demonstrate a service philosophy in all interactions with clinicians and colleagues.
- Effective communication and interpersonal skills.
- Proficient typing and English language skills (both verbally and in writing).
- Strong listening capabilities to fully understand caller’s needs/requests.
- Exceptional ability to work optimally in a fast-paced environment.
Benefits
- This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
