• Own a portfolio of existing customers to ensure adoption, value realization, and retention. • Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities. • Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management. • Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early. • Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes. • Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.