• This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. • The CSR will process all customer orders in accordance with the established company standards and procedures. • As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. • Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. • This includes incoming and outgoing calls. • Provide prompt, accurate and courteous responses to customers • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve) • Answer incoming customer service orders as soon as possible • Display active listening and superior customer service skills for both external & internal customers. • Document activity to the DDF system • Consistently check appropriate DDF screen for report results to call back to customer • Display the ability to enter orders manually via our fax process • Display the ability to operate the phone system effectively • Adhere to work schedule • Other duties as assigned