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Role Description

As an Account Manager, you’ll serve as a trusted partner to our community of customers. Your mission is twofold: work alongside our internal teams to ensure customer happiness and success and drive growth by identifying upsell opportunities aligned to their needs. This role owns the full cycle of account growth from lead generation and product demonstration to deal closure with a strong emphasis on relationship-building, consultative selling, and customer success.

• Drive growth within an assigned customer territory by identifying upsell opportunities, managing a healthy pipeline, and achieving revenue goals
• Build trusted, long-term relationships with stakeholders across Higher Education and residential communities, understanding their unique goals and aligning StarRez solutions to their needs
• Lead the full sales cycle from outbound prospecting and customized product demonstrations to proposal delivery, contract negotiation, and deal closure
• Collaborate cross-functionally with product, services, and finance teams to scope solutions, manage licensing and invoicing, and support RFP/RFI responses
• Represent the voice of the customer internally by sharing insights that shape product evolution, go-to-market strategy, and community engagement
• Maintain accurate records of customer interactions, deal stages, and forecasts using Salesforce, Groove, Gong, and related sales tools
• Serve as a consultative partner post-sale, ensuring smooth handoffs, supporting adoption, and identifying ongoing opportunities for customer success

Qualifications

• 5+ years of experience in a higher education housing leadership role
• Experience utilizing StarRez (or similar) software to improve operations

Preferred Qualifications

• Bachelor’s degree
• Proven success in a revenue-generating or quota-carrying role, including experience with outbound prospecting and full sales cycle management
• Strong understanding of industry trends, the competitive landscape, and the evolving needs of the StarRez community with the ability to translate that into strategic solution positioning
• Demonstrated ability to build trusted relationships, influence stakeholders at all levels, and negotiate agreements
• Experience partnering cross-functionally with internal teams to design and deliver effective customer solutions

Benefits

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement