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Role Description

The Claims Specialist typically assists the 3rd party Senior Claim Representatives with facilitating different aspects of 3rd party claim management, including:

• Communication with customers and clients
• Communication with repair facilities regarding repairs
• Processing shop invoices for payment or payments being sent directly to customers
• Setting up rental reservations and following up on existing open rentals
• Working with the Senior Claims Specialists, Claims Supervisor, and Claims Manager to ensure client and customer parameters and expectations are consistently met by the team

Essential Duties and Responsibilities include, but are not limited to, the following:

• Answering claim calls and questions from clients, leadership, and office staff
• Entering documentation including, but not limited to, claim notes, estimates, photos, and correspondence into claims management system
• Coordinating/processing outgoing mail for the 3rd party claims team
• Managing rental reservation and rental process within specific claims in accordance with client parameters and customer needs
• Securing documentation on repairs and actively managing the repair process for clients and customers
• Coordinating and balancing workload within a defined sub-team
• Effectively communicating with clients, peers, and leadership through written, verbal, and in-person means
• Other additional duties and responsibilities as requested by Claims Supervisor and/or Claims Manager

Qualifications

• Associate degree (A.A.) or equivalent from a two-year college or technical school
• A minimum of two to four years related experience and/or training, or an equivalent combination of education and experience
• Prior automotive, fleet management, claims management, or vehicle re-marketing experience strongly preferred

Requirements

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write and interpret reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from department, company, groups of managers, clients, and customers
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to use a computer to access e-mail and the internet
• Basic skills in Windows and Microsoft Office
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability