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Role Description

This role involves providing clarity, organization, and steady leadership to fast-moving client work.

• Serve as the operational anchor on accounts, helping work move forward smoothly
• Keep teams aligned and ensure clients feel confident in operations
• Lead day-to-day client communication and meetings
• Translate strategic and behavioral insights into clear scopes, timelines, and deliverables
• Ensure behavioral thinking is reflected in execution
• Anticipate issues and resolve them early
• Support new business efforts, including participating in pitches and operationalizing newly won accounts
• Build and maintain clear timelines and status documentation
• Drive accountability across strategy, behavioral psychology, creative, and media teams
• Ensure deadlines are met and next steps are defined
• Identify workflow gaps and recommend practical improvements
• Onboard new client work smoothly with clear scope, timelines, and financial discipline
• Monitor burn reports and track budget pacing
• Flag scope creep and support margin discipline
• Provide leadership with visibility into overall account health
• Mentor and support junior team members
• Operate independently while keeping leadership informed
• Help establish and reinforce strong account management practices

Qualifications

• 5 to 8+ years of client service experience in an agency environment
• Strong project management instincts and attention to detail
• Ability to connect strategic thinking to execution
• Highly organized with consistent follow-through
• Comfortable tracking budgets and identifying financial risks
• Calm under pressure and solution-oriented
• Able to operate in a scrappy, evolving environment with minimal oversight
• Collaborative, low-ego, and steady presence
• Bonus: Experience improving internal workflows or processes

Requirements

• Remote work style, with preference for Central or Eastern time zones
• In-office presence about once per quarter
• Travel for client engagements, as needed

What Success Looks Like

• Strategic thinking is clearly translated into execution
• Timelines are consistently met
• Clients feel informed and confident
• Workflows are organized and predictable
• Budget pacing is visible and proactively managed
• Leadership can focus on strategic growth rather than daily follow-ups