• Tell the technical story of Dropbox’s product suite, in a way that enables all customers to get the most out of their Dropbox experience. • Create technical user guides tailored to key departmental use cases (e.g., engineering, support), enabling customers, Customer Success Managers (CSMs), and CX support agents to drive successful product adoption, implementation, and growth. • Conduct stakeholder and subject matter expert (SME) interviews as part of the discovery phase of content development. • Manage stakeholder review cycles, setting and managing timeline expectations, and discerning what is actionable feedback and applying updates to content. • Participate in audits and research to drive case studies around ideal customer profile (ICP) to target areas of impact.