First Help Financial

We provide auto loans to the underserved and care for our customers and partners with exceptional service.

Manager, Credit Program Management

Program ManagerProgram ManagerFull TimeRemoteTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

44 days ago

Salary

$130K / year

Bachelor Degree4 yrs expEnglishPMPPythonSQL

Job Description

• Support the development and enhancement of next-generation credit programs, including market segment identification, competitor analysis, credit rule design, and integration of analytic models and scorecards. • Partner closely with Technology and Data teams to support implementation of AI automation, APIs, and credit decisioning tools. • Translate business needs into clear business requirements and contribute to project plans, timelines, and delivery milestones. • Collaborate with operational departments (Sales, Credit, Funding, Servicing, and others) to improve program performance and customer outcomes. • Manage and execute program initiatives from concept through launch, ensuring alignment with business objectives. • Manage and execute decision rule engine. • Monitor program performance using data and analytics; recommend optimizations based on results and risk trends. • Contribute to credit policy, guidelines, and decision management frameworks across lending products. • Prepare materials and present updates on program performance, risks, and initiatives to leadership. • Coordinate with internal stakeholders to ensure effective communication, issue resolution, and on-time delivery of projects. • Mentor junior team members or analysts as needed and contribute to a collaborative team culture.

Job Requirements

  • 4+ years of experience in credit program development and management, credit rule creations and implementations using advanced analytic models and technologies.
  • 5+ years of experience in auto finance or other finance services/ Fintech industries. Preferred experience in non-prime space.
  • Experience working closely with engineering and data teams and confidently “speak the language” of technology to support real-world system implementations.
  • Proficiency in understanding and interpreting advanced analytics, ML models, and technology usage for program management.
  • 2+ years of coding and/or scripting experience in SQL and Python to analyze data or support model and strategy development.
  • Experience in managing decision rule engine preferred.
  • Experience gathering competitor intelligence and contributing to credit risk policy and program design.
  • Strong oral and written communication skills, with experience presenting to senior management.
  • Highly organized with strong attention to detail and execution discipline.
  • Project Management Professional (PMP)® certification is preferred.

Benefits

  • Generous salaries
  • Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
  • Paid vacation
  • 401(k) match
  • Tuition reimbursement
  • Social activities
  • Monthly lunches
  • Robust employee recognition
  • Talent development program

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