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Role Description

Bixal has an exciting opportunity to join our team as a Senior Strategic Communications Specialist to help accelerate digital transformation for federal clients. You will be part of a cross-functional team applying human-centered innovation and effective communication strategies to improve engagement. The Senior Strategic Communications Specialist leads strategic digital communications, content strategy, and performance optimization efforts supporting ACF’s public-facing website, the ACF intranet, and more than 20 program office sites within an enterprise multi-tenant Drupal CMS platform.

This role ensures digital communications are customer-centric, accessible, and grounded in human-centered design. The Senior Specialist collaborates with federal stakeholders, product owners, developers, UX designers, and content teams to deliver high-quality, authoritative, and actionable government information to diverse audiences nationwide.

You’ll have the opportunity to join a project that directly supports Bixal’s mission of improving how government serves people.

While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.

Responsibilities

• Lead digital content strategy to ensure ACF web and intranet content is user-centered, mission-aligned, and compliant with federal standards.
• Oversee content creation, editing, publishing, and maintenance within the enterprise Drupal CMS, ensuring accuracy, clarity, and consistency.
• Support Section 508 and WCAG compliance and adherence to the 21st Century IDEA across all digital communications.
• Optimize content performance through analytics, SEO strategy, metadata management, and structured content best practices.
• Collaborate within Agile teams, participating in sprint planning, backlog refinement, and cross-functional coordination with UX, development, and project management teams.
• Support user research and human-centered design efforts, incorporating usability findings, journey maps, and stakeholder insights into content improvements.
• Manage and prioritize content requests and tickets, ensuring timely delivery of updates and rapid-response communications when needed.
• Contribute to governance and workflow improvements, helping refine publishing standards, content lifecycle processes, and distributed authoring models.
• Develop training materials and provide guidance to federal stakeholders and content contributors on CMS usage, editorial standards, and best practices.
• Provide strategic communications counsel to ACF stakeholders, translating complex policy and programmatic information into accessible, actionable digital content.
• Other relevant duties as assigned and qualified/trained to perform.

Qualifications

• Bachelor's degree in a relevant field, plus at least 7 years of related experience in communications, content strategy or a similar field.
• Excellent stakeholder management skills – ability to communicate effectively with a wide range of audiences.
• Excellent organizational skills – ability to manage multiple content calendars.
• Strong content strategy skills.
• Demonstrated experience with digital content creation, preferably working in a Drupal CMS environment.
• Experience with analyzing and distilling SEO data.
• Creative-thinker and problem-solver interested in participating in brainstorming sessions and improving best practices.
• Must be able to obtain and maintain a Public Trust security clearance.

Benefits

• Flex hours.
• 401K with matching incentive.
• Parental Leave.
• Medical/dental/vision benefits.
• Flex Spending Account.
• Company provided short-term disability and life insurance.
• Commuter benefits.
• Paid Time Off (PTO).
• 11 Paid holidays.