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Role Description

This role involves coordinating many moving pieces, tracking details, and helping work move forward smoothly behind the scenes.

• Support international pet relocations by coordinating operational details
• Work closely with Global PetRelocation Managers (RMs), vendors, airlines, and internal teams
• Assess situations, adjust plans as needed, and flag issues appropriately
• Maintain clear, accurate shipment records in Salesforce
• Communicate clearly to manage expectations with vendors, agents, and internal stakeholders

Qualifications

• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and shifting timelines
• Clear written and verbal communication skills
• Comfort working within structured, documentation-heavy, or compliance-driven environments
• Ability to prioritize assigned work over exploratory or ad hoc tasks
• Comfort working independently in a remote environment
• Ability to exercise sound judgment and escalate issues appropriately
• Experience in logistics, travel coordination, operations, customer support, or administrative roles is helpful but not required

Requirements

• Experience working in a small or growing company
• Exposure to international services or regulated environments
• Familiarity with CRM systems (Salesforce preferred)
• Comfort using standard productivity tools (Microsoft Office / Google Workspace)
• Associate’s or Bachelor’s degree (any field)

Benefits

• Open paid time off from the start, with a recommendation to take around two weeks during the first year
• Paid holidays including your birthday
• Benefits (Medical, Dental, Vision) with company contribution
• Telemedicine Medical Visits
• Wellness Program with rewards
• Ability to contribute to your 401k account