First Call
Remote Jobs
First Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims—from the very first report of a loss (FNOL - First Notice of Loss) to any other incident that needs attention (FNOI - First Notice of Incident)—and provide 24/7 support, overflow handling, and dedicated CAT response teams.
3 Jobs
Entry-Level Client Success Associate
First CallFirst Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims—from the very first report of a loss (FNOL - First Notice of Loss) to any other incident that needs attention (FNOI - First Notice of Incident)—and provide 24/7 support, overflow handling, and dedicated CAT response teams.
Responsibilities include reaching out to insurance carriers and industry partners via various channels, scheduling appointments, and supporting senior leadership. The associate will also assist account managers with client communications, onboarding, tracking requests, and learning FNOL workflows.
Temporary Remote Catastrophe (CAT) Customer Service Representative
First CallFirst Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims—from the very first report of a loss (FNOL - First Notice of Loss) to any other incident that needs attention (FNOI - First Notice of Incident)—and provide 24/7 support, overflow handling, and dedicated CAT response teams.
The representative will deliver prompt, accurate, and courteous customer service, guiding customers through the claims process with empathy and professionalism. Key duties include accurately collecting and documenting claim details while strictly following client-specific handling instructions and utilizing call scripting.
Bilingual Customer Service Representative
First CallFirst Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims—from the very first report of a loss (FNOL - First Notice of Loss) to any other incident that needs attention (FNOI - First Notice of Incident)—and provide 24/7 support, overflow handling, and dedicated CAT response teams.
We are looking for a Customer Service Representative who is fully bilingual in Spanish and English, both written and spoken. This role requires excellent communication skills, the ability to assist Spanish-speaking customers, and strong attention to detail. The Bilingual Customer...
