Qualia

This leader will guide a team of Mid-Market Customer Success Managers, focusing on driving adoption, retention, and expansion targets while developing a scalable engagement model for the segment. Responsibilities include coaching the team, partnering cross-functionally on strategy and forecasting, and serving as an escalation point for complex customer issues.

The Customer Success Manager is responsible for ensuring assigned customers' success and happiness with the Resware product, driving retention and account growth by building strong relationships and acting as a customer advocate. Key duties include conducting business reviews, quarterbacking software optimizations, tracking account health metrics, and collaborating with the Product team on feedback.

The manager is responsible for ensuring customer success and technical expertise during the initial 50-90 days, serving as the main point of contact to drive implementation to completion. This involves providing roadmaps, ensuring schedule adherence, and managing a high volume of customers through their transition to Company.

The Implementation Manager is responsible for delighting customers through exemplary support and technical expertise during the initial 50-90 days, serving as the main contact to drive implementation to graduation. This involves owning the end-to-end implementation strategy, advising on configuration, resolving blockers, and mentoring less experienced team members.

The consultant will establish a repeatable framework for clients to launch new title and escrow businesses on Company, while also conducting operational audits to determine organizational needs and ensure best practices are maintained. This role involves guiding clients through the evaluation, implementation, and optimization of AI-powered solutions to enhance efficiency and compliance in their workflows.

We are hiring a Director of Quality Engineering interested in being a part of our rapidly growing engineering team. Our engineering team releases new software every week, moves at a fast pace, and works directly with our design and customer-facing teams to imagine and build the n...

We are hiring an entrepreneurial Engineering Manager interested in being a part of our rapidly growing engineering team. Our engineers are conscientious hackers who like teamwork but are also comfortable with independent projects. Our engineering team releases new software every ...

Quality Assurance Tester for Resware product at Qualia

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, ...

Marketing Programs Specialist managing high-volume campaigns for a B2B real estate tech company