STNDRD

This role is responsible for building and executing the growth strategy across the Company ecosystem, including the training app, coaching, and telehealth services, driving scalable user acquisition through various channels. The individual will lead performance marketing efforts, manage budgets, optimize campaigns against key metrics, and build a rapid creative experimentation engine.

The Customer Success Manager primarily owns the post-close client onboarding process, ensuring a smooth transition from sales to coaching and setting clear expectations for early success milestones. This role also involves proactive client relationship management focused on retention, monitoring engagement, and intervening early to prevent churn.

This role involves leading, mentoring, and managing the coaching team while establishing standards to drive coach performance focused on client retention and outcomes. The leader will also own the overall client experience, ensuring high-quality service delivery from onboarding through long-term retention.