Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Senior Team Lead, Service Delivery
Location
United States
Posted
9 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves leading, mentoring, and coaching Team Leads to ensure they meet goals and motivate their teams.
- Support and motivate Team Leads to meet goals
- Answer associate questions and resolve issues
- Provide feedback and escalate issues when necessary
- Create and maintain a positive work environment
- Ensure client requests and needs are met
- Encourage and motivate the team to resolve issues and accomplish goals
Qualifications
- Associate degree, technical school, or equivalent work experience
- Minimum 1 year call center or equivalent work experience
- Customer-focused mindset
- Computer knowledge
Requirements
- Promote a performance-driven culture
- Engage and support your team with proper tools and systems
- Consistently mentor and inspire others
- Strong time management and organizational skills
Benefits
- Supportive of your career and professional development
- Inclusive culture and community-minded organization
- Global team of curious lifelong learners
- Paid time off (PTO) and wellness and healthcare benefits
- Great compensation package and performance bonus opportunities
- Tuition reimbursement
Job Requirements
- Associate degree, technical school, or equivalent work experience
- Minimum 1 year call center or equivalent work experience
- Customer-focused mindset
- Computer knowledge
- Promote a performance-driven culture
- Engage and support your team with proper tools and systems
- Consistently mentor and inspire others
- Strong time management and organizational skills
Benefits
- Supportive of your career and professional development
- Inclusive culture and community-minded organization
- Global team of curious lifelong learners
- Paid time off (PTO) and wellness and healthcare benefits
- Great compensation package and performance bonus opportunities
- Tuition reimbursement
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