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Role Description

This role involves managing client relationships and ensuring successful content execution. The Customer Success Manager will be responsible for:

• Content Scheduling and Execution
  • Review daily content schedules using a social media scheduling tool
  • Ensure posts are scheduled at the right times and on the correct platforms
  • Reschedule or fill in gaps when content is awaiting approval or needs to be moved
  • Upload and schedule daily video content, including captions and hashtags
  • Send content to clients for approval and follow up consistently
• Newsletter and Lead Magnet Coordination
  • Assist with newsletter setup, branding, and automation sequences in Beehiiv
  • Upload newsletter-related videos, set titles and descriptions, and manage publish settings on YouTube
  • Schedule social media posts to promote newsletters and lead magnets
  • Monitor client inboxes during lead magnet campaigns and share frameworks as needed
• Client Coordination and Engagement Support
  • Monitor live content and flag high or low-performing posts
  • Coordinate internal engagement efforts on key posts
  • Manage daily workflows for LinkedIn comments, including drafting, approval, and posting
  • Build great relationships with our clients
• Analytics and Reporting
  • Update weekly and monthly analytics trackers for client accounts
  • Track what content is performing well and where improvements are needed
  • Prepare data summaries to support monthly client reviews
• Internal Operations and Onboarding
  • Keep task management tools like Asana organized and up to date
  • Maintain a library of SOPs, templates, and client documentation in Google Drive
  • Support new client onboarding by preparing contracts, payment links, and project setup

Qualifications

• 3+ years of experience in project coordination, content operations, or digital marketing
• Comfortable using tools like Google Workspace, Asana, and Beehiiv
• Familiarity with publishing content to platforms like X (Twitter), LinkedIn, and YouTube
• Strong organizational skills and ability to manage multiple moving parts
• Clear written communication and a client-service mindset
• Self-starter who thrives in a fast-paced environment and enjoys making things run smoothly

Benefits

• Fully remote
• Opportunity to grow with a fast-scaling content agency
• Direct collaboration with a highly experienced content team
• Exposure to a wide range of founders and digital creators