• Shape and execute product strategies that drive measurable business outcomes—especially around client retention, satisfaction, and product margin—within a mature, evolving product ecosystem. • Balance short-term delivery with long-term vision, ensuring teams are aligned on outcomes and that priorities reflect both customer value and business viability. • Help teams understand why decisions are made, building shared accountability and momentum within a value stream model. • Work closely within the product operating model alongside engineering, design, and impact teams to define, deliver, and iterate on high-impact features. • Help model and reinforce key principles of the product operating model, including user-centered design, continuous discovery, and business outcome alignment—even when others are new to this way of working. • Collaborate across departments, including selling teams, customer success, support, and marketing, to synthesize insights and surface customer pain points and opportunities at scale. • Influence a wide set of stakeholders to gain alignment and support across competing business priorities. • Lead customer discovery, synthesize qualitative and quantitative feedback, and translate those insights into actionable roadmaps. • Help others see the connection between user feedback and business outcomes, building buy-in through clear communication and strategic framing. • Conduct competitive analysis and share insights that support informed prioritization and long-term planning. • Leverage your knowledge of AI to identify opportunities for intelligent automation, personalization, or enhanced analytics within the product. • Work alongside our Platform and Innovation teams to ensure any AI-powered features are meaningful, ethical, and grounded in real user behavior. • Define and track product success metrics related to retention, satisfaction, and business performance. • Use both qualitative and quantitative data to drive continuous improvement, ensuring product enhancements are resonant and results-driven. • Collaborate with the future-focused product improvement team to ensure innovation is grounded in data from existing customer behavior and use.