• Assist in documenting customer GenAI use cases using established templates and value frameworks • Support customer discussions on AI value, readiness, and adoption under guidance from senior team members • Help gather and organize customer requirements, success criteria, and outcomes • Maintain structured documentation of approved use cases and adoption milestones • Support account teams with preparation of value narratives, summaries, and internal materials • Assist in organizing and preparing customer workshops, demos, and meetings • Capture field observations and feedback and escalate themes to senior stakeholders • Help maintain internal reference materials and best-practice documentation • Support tracking of AI initiatives, timelines, and deliverables • Maintain program artifacts including trackers, notes, and adoption summaries • Assist with coordination across AI Technical Specialists, Sales, and Customer Success teams • Ensure updates and deliverables are completed accurately and on time • Work closely with AI Technical Specialists to align business context with technical execution • Partner with Customer Success teams to support adoption activities and value tracking • Contribute structured inputs to Product and GTM teams through defined feedback channels