• Scale the North American enterprise team by identifying high-caliber Account Executives capable of navigating complex sales cycles • Elevate team performance through coaching and personalized growth tracks, focused on moving high-potentials into top-tier performers and maintaining a culture of 'A-player' excellence • Cultivate a transparent, high-energy environment that balances a competitive 'hunter' instinct with a collaborative 'win-as-a-team' philosophy. • Define and manage the key performance indicators that drive success, proactively addressing underperformance while celebrating and rewarding over-achievement. • Serve as the executive 'closer' on marquee deals, leveraging your presence to build trust with C-suite stakeholders at Fortune 500 prospects. • Coach your team to pivot from 'feature selling' to 'value selling,' helping them articulate the business impact of Conversational AI. • Architect high-opportunity clusters across North America, ensuring AE portfolios are balanced for optimal 'Land and Expand' potential. • Participate in strategic deal reviews to help AEs navigate the complex stakeholder maps and procurement hurdles typical of multi-million dollar enterprise contracts. • Maintain a pulse on the health of the North American sales funnel, providing executive leadership with accurate monthly and quarterly ARR projections. • Refine the end-to-end sales lifecycle—from prospecting to closing—and ensure the team is effectively utilizing the sales tech stack (CRM, lead gen, etc.) to drive efficiency. • Conduct rigorous pipeline reviews to ensure consistency in lead flow and to identify early-stage gaps. • Act as the 'voice of the customer,' funneling insights from your AEs’ field experience back to Product teams to ensure the AI roadmap stays ahead of market demand. • Partner with Marketing to optimize lead quality and ensure account-based marketing (ABM) efforts are tightly aligned with your team’s top-target accounts.