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Role Description

You will directly contribute to our mission of delivering reliable, high-performing, mobile first digital experiences to our members and internal teams. By ensuring issues are detected early, triaged quickly, and prevented from recurring, you support our ability to maintain trust, improve our brand, and reduce incident impact across the business.

• Enabling faster incident response by improving monitoring coverage, alert accuracy, and root cause visibility
• Helping teams shift from reactive to proactive operations by applying telemetry data and AI-driven insights
• Empowering service owners with clear dashboards and actionable insights that guide performance improvements
• Improving system resilience through continuous feedback and collaboration with other internal teams
• Driving data-informed decisions by transforming raw logs and metrics into insights that help drive business outcomes
• Creating a culture where observability extends far beyond the platforms we manage

You will play a foundational role in supporting the reliability, performance, and visibility of our critical IT infrastructure and business systems. You’ll help ensure our applications, infrastructure, and services are observable, measurable, and actionable by assisting with the configuration, maintenance, and continuous improvement of monitoring, logging, and alerting tools such as Dynatrace, LogicMonitor, ThousandEyes, and others.

• Support onboarding of new systems and applications into our observability platforms
• Maintain and troubleshoot dashboards, alerts, and telemetry integrations
• Collaborate closely with ITSM, application support, and infrastructure teams to improve incident detection and root cause analysis
• Follow defined operational procedures and participate in change and incident management workflows
• Document technical procedures, runbooks, and monitoring standards
• Learn and apply observability best practices while developing skills in automation and data analytics

Qualifications

• Foundational knowledge of IT infrastructure, applications, and networking concepts (e.g., servers, databases, APIs, web services, cloud platforms)
• Curiosity and attention to detail when investigating alerts, logs, metrics, and performance trends
• Basic experience or coursework with monitoring/logging tools (e.g., Dynatrace, Splunk, Prometheus, Grafana, ELK, or similar)
• A strong working foundational understanding of Dynatrace, LogicMonitor, Prometheus, Open Telemetry, ThousandEyes or similar
• Understanding of performance counters and indicators for both systems and applications and how to interpret them
• Familiarity with scripting or query languages (e.g., PowerShell, Python, SQL, or log query languages like DQL or SPL) is required
• Interest in leveraging AI-powered observability features (e.g., anomaly detection, root cause analysis, predictive alerts) to improve reliability and reduce noise
• Strong communication and collaboration skills—able to work with cross-functional teams in IT, application support, architecture and engineering
• Willingness to learn cloud native observability practices, ITIL workflows, and continuous improvement methodologies
• Accountability and a service-oriented mindset is a must

Requirements

• This entry-level role is ideal for someone with a strong interest in monitoring, data analysis, and IT operations who is eager to grow within a fast-paced, enterprise-scale environment

Benefits

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Salary Range

$72000.00 To $111000.00 / year