• Manages and directs personnel. • Is responsible for the overall direction, coordination, and evaluation. • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. • Responsibilities include safety, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. • Lead the team and foster a culture centered on Safety and Quality. • Actively Supports Safety and Quality initiatives, such as safety reviews, compliance training, and quality checks. • Maintain appropriate presence with team and customer by conducting daily site walks to monitor progress, address issues and ensure compliance with safety standards. • Meets or exceeds site performance goals, such as reducing repair turnaround time and increasing customer satisfaction, in alignment with the company’s strategic plan and departmental goals. • Responsible for maintaining adequate staffing levels through effective recruitment, training, and scheduling to meet productivity needs and performance expectations. • Effectively manage employee work schedules by ensuring adequate coverage to achieve appropriate work-life balance and meeting customer needs. • Actively participate in Safety and Quality audits for ensuring regulatory compliance and customer expectations are maintained. • Maintain car repair status reports for reviewing efficiencies, returning cars to service timely, and for providing real-time updates to customers as required. • Complete weekly report and KPI tracking, such as repair turnaround time and cost efficiency, for communicating site level operational and financial performance to the Regional Operations Manager. • Lead a daily team huddle (toolbox talks) to review safety protocols, discuss daily goals, ensure site expectations and individual needs are clearly identified, and to ensure all employees are aligned with car repair plans and priorities. • Supports continuous improvement initiatives, including maintaining/establishing visual management processes. • Identifies employee training needs and coordinates resolution with appropriate resources. • Ensures all billing is reported timely and accurately. • Responsible for completion of new hire onboarding process, including 30, 60, 90 reviews and Tank University (a comprehensive training program) attendance for supporting employee development. • Other duties as assigned