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Role Description

Abound Health is seeking a Director of Operational Excellence to join our Centralized Clinical Operations team. In this fully remote role, you will report to the VP of Centralized Clinical Operations and serve as a key strategic leader driving workflow innovation, operational consistency, and large-scale process improvements across the organization. If you thrive at the intersection of strategy, systems, and execution and love translating big ideas into measurable outcomes then this role is for you!

• Lead the planning, execution, and rollout of workflow and process changes across Intake, DSP Recruiting, DSP Onboarding, and Scheduling.
• Translate strategic direction into clear operational plans, timelines, milestones, and deliverables.
• Manage cross-functional operational projects, ensuring strong coordination, communication, and execution.
• Build and drive change-management plans, training strategies, and communication frameworks to ensure smooth adoption.
• Leverage Dynamics, PowerBI, and dashboards to track performance, identify trends, and uncover improvement opportunities.
• Partner with IT, Intake, Recruiting, Onboarding, and Scheduling teams to streamline end-to-end operations and reduce friction.
• Conduct audits, monitor performance, and ensure operational standards are consistently maintained.
• Support continuous improvement efforts with a data-driven, proactive mindset.

Qualifications

• Bachelor’s degree in Operations, Healthcare Administration, Business, or similar field.
• 3–5 years of experience in operations, process improvement, project management, or change management.
• Proven ability to implement workflow or system changes in a fast-paced environment.
• Strong experience with CRM systems (Dynamics 365, Salesforce, etc.).
• Experience in healthcare, I/DD services, or human services (strongly preferred).
• Ability to balance cross-team collaboration with strong accountability and results focus.
• Excellent communication, organization, and data-driven decision-making skills.

Benefits

• The target base salary range for this full-time, salaried position is $90,000–$110,000.
• Base pay is determined by factors such as experience, job-related skills, and relevant training or education.
• Total compensation may include additional incentives.
• Abound Health offers a comprehensive benefits package, including competitive health, dental, and wellness benefits beginning on your 60th day of employment.
• Our 401(k) plan becomes available after 12 months of employment.
• To learn more about our total rewards package, please reach out to your Talent Acquisition Partner.

Company Description

• Abound Health is an equal opportunity employer.
• We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.