• Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery • Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents • Develop and execute detailed onboarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners • Build power point decks for client presentations (QBR’s, kick offs, status meetings) • Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution • Deliver successful client partnerships that result in high client satisfaction, retention, and growth • Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats) • Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners • Deliver and ensure client training on Vatica Health tools, processes, and reports • Support operational and financial plans and maintain actuals and forecasts • Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement • Design and develop best practices in client engagement and implementation to deliver industry-leading client experience