A revenue acceleration platform tailor-made for medical technology companies

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1-10H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

44 days ago

Salary

Not specified

English

Job Description

• Manage, coach, and develop 7 CSMs (and growing) through weekly 1:1s, performance reviews, and career development. • Help the team operate as strategic consultants, not reactive support. • Spot where CSM capacity is getting pulled away from strategic work. • Hold the team accountable for renewals, health scoring, and forecasting accuracy. • Partner cross-functionally with Product, Sales, EPD, and other teams to solve problems, not just surface them. • Own learning and development for the team, including conferences, training, and ongoing skill-building.

Job Requirements

Experience in Customer Success, Account Management, or a similar customer-facing role, either as a people manager or as a senior individual contributor ready to step into management (Deep people management experience is preferred).
Vertical Saas experience
A track record of driving customer value, not just managing accounts. You understand what it means to be a strategic partner to customers and can coach others to do the same.
Strong coaching instincts. You get energy from helping others improve and can give direct, actionable feedback
Comfort with forecasting, health scoring, and using data to drive decisions
Experience building or improving CS processes and playbooks
Healthcare, life sciences, or medical device experience is a plus but not required. Experience in vertical SaaS is strongly preferred if you don't have a healthcare background. Coaching CSMs to become industry experts requires understanding what it takes to go deep in a specific market.

Benefits

$500 home office setup budget
Fully covered healthcare and a great vision, dental, and 401k package
Generous budget for learning and development + any tools you feel would make you more effective
Remote first culture and quarterly on-sites with the rest of the MedScout Team