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Role Description

The Senior Health Client Manager (Sr HCM) leads health benefits service delivery, ensuring client satisfaction, consulting on domain expertise, and managing requirements. They handle multiple clients or a single complex one, depending on client size and complexity. The Sr HCM excels in interpersonal skills, negotiating across levels internally and externally, and acts as a Subject Matter Expert (SME), mentoring others. This role does not involve team management, and some travel may be required. It is not a sales position.

• Managing large, complex projects from start to finish, providing subject matter expertise to clients.
• Working independently to develop domain and operational solutions.
• Working seamlessly with a global team focused on client delivery and satisfaction.
• Consulting with clients, Ad hoc reporting, Google Analytics, and Advanced Table Editor to address escalations.
• Tracking and maintaining client relationship and risk status within the system.
• Serving as the subject matter expert for all client requirements, overseeing changes to ensure proper delivery.
• Including requirements, lead updates for all relevant documentation, interface, and delivery channel docs.
• Managing client reporting, including non-standard reporting needs.
• Handling client escalations and ensuring resolution for client satisfaction.
• Conducting thorough investigations using various data sources and escalating to the Performance Team Leader when necessary.

Qualifications

• Possess equivalent work experience and Bachelor's degree required.
• 8 years’ experience of health/wealth project and client management experience including multifaceted projects and teams (including onsite and virtual).
• Able to persuade, influence and negotiate (Must have a track record of influencing indirect parties to accomplish client objectives).
• Possess solid understanding of technology solutions in order to consult with clients.
• Able to translate concepts to client requirements that drive solutions to meet client needs.
• Possess analytical, problem-solving, and organizational skills.
• Possess leadership and coaching skills.

Requirements

• Alight requires all virtual interviews to be conducted on video.

Benefits

• We offer programs and plans for a healthy mind, body, wallet, and life because it’s important our benefits care for the whole person.
• Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.