• Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations. • Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies. • Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues. • Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals. • Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions. • Document client interactions, sales endeavors, and growth metrics to inform strategic direction. • Achieve or exceed targets related to account growth and upsell according to plan. • Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs. • Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs. • Proactively monitor and report client KPI and success metrics