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Role Description

As a Senior Account Manager at Sinch, you will take ownership of a portfolio of high-value client accounts, serving as a strategic partner and trusted advisor. Your primary focus will be to drive account growth, ensure long-term client satisfaction, and deliver exceptional service that aligns with client goals and business objectives.

• Lead the development and execution of strategic account plans
• Identify new opportunities for expansion while ensuring delivery of tailored, value-driven solutions
• Build strong, consultative relationships and stay attuned to industry trends and client priorities
• Monitor account performance closely, providing actionable insights and regular reporting to both clients and internal stakeholders

This is an ideal opportunity for a relationship-focused, growth-minded professional who thrives in a client-facing role and is passionate about delivering impact through collaboration, strategy, and execution.

Your Impact & Responsibilities

• Strategic Account Management: A focused approach to managing high-value client relationships by aligning with their long-term goals, creating tailored solutions, and driving mutual growth and success.
• Opportunity & Pipeline Management: Identifying, organizing, and tracking sales opportunities within the pipeline to prioritize efforts, forecast revenue, and ensure a consistent flow of deals toward closure.
• Value Proposition: Effectively communicating the value and benefits of the solution to the client, ensuring alignment with their needs and securing buy-in.
• Prospecting Effectiveness: Utilizing various methods and tools to effectively identify, engage, and convert potential prospects into leads.
• Negotiation Skills: Engaging in negotiations to achieve mutually beneficial agreements, balancing client satisfaction with organizational goals.
• Market & Vertical Intelligence: In-depth understanding of the market, including key players, competitive landscape, and emerging trends.

Qualifications

• A minimum of 8 years of related experience with a bachelor's degree; or 6 years with a master's degree; or a PhD with 3 years' experience; or equivalent experience.
• Experience in Enterprise Level account management, Enterprise sales, or Enterprise customer success in the technology sector.
• Proven track record of managing complex client relationships and driving account growth.
• Strong leadership and mentoring skills with the ability to inspire cross-functional teams.
• Exceptional communication, negotiation, and problem-solving skills.

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program of your choice.