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Role Description

Customer Pricing Support is responsible for proactive research, customer and supplier inquiries, and dispute resolution all with a concentration on customer pricing, acting as a liaison with internal and external key stakeholders. Services multiple customer accounts and/or processes in a fast paced and highly analytical environment.

• Manage a queue of submitted pricing discrepancy requests
• Works collaboratively to respond to non-standard requests
• Provides support for business transformation activities
• Act as a liaison with internal and external key stakeholders
• Leverages knowledge of service level goals when providing customer and supplier support
• Act as a mentor for less experienced colleagues

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred
• 2-4 years of experience, preferred
• Excellent communication and interpersonal skills
• Sense of urgency, attention to detail and accountability
• Ability to build strong collaborative relationships and communicate effectively
• Strong organizational skills
• Experience with MS Excel
• Experience with SAP and business objects, preferred

Requirements

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs