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Role Description

As a Study Implementation Manager within Clario’s Respiratory function, you will play a critical role in delivering high‑quality clinical technology solutions that advance respiratory research and improve patient outcomes. In this role, you will partner closely with clients and internal teams to translate complex study requirements into accurate, compliant, and timely configurations using our Expert platform. Your work ensures that every study is set up with precision, quality, and operational excellence from kick‑off through delivery.

• Coordinate the full software solution delivery process for respiratory studies, ensuring implementations meet requirements and remain within scope.
• Serve as a subject matter expert (SME) for the Expert platform and study‑level configuration.
• Communicate and collaborate with prospects and clients regarding product capabilities, configuration options, and use cases to ensure accurate Project Requirement Specifications (PRS).
• Review, analyze, and consult with internal Project Managers and clients on protocol requirements to determine technical implementation needs.
• Create and maintain detailed specifications for study implementations across all assigned projects.
• Develop and maintain client‑specific Expert templates.
• Set up study‑specific devices and perform initial smoke testing prior to V&V handoff.
• Support Project Managers during client UAT activities, including test script review and software walkthroughs.
• Present and explain the PRS during client kick‑offs and throughout the study lifecycle, including for amendments.
• Track and communicate configuration status, timelines, scope changes, and data‑related impacts both internally and externally.
• Participate in client meetings (kick‑off, UAT, status) and provide technical and configuration guidance as needed.
• Serve as a liaison with Technical Support and cross‑functional teams to investigate and resolve technical usage issues.
• Support project scope and change‑control processes, including revision management.
• Provide critical inputs across Sales‑to‑Service, Kick‑Off, Solutions Overview, Specification Review, and Software Review stages.
• Coordinate with Quality Assurance, Software Development, and other internal groups to ensure accurate understanding and execution of study requirements.
• Contribute to continuous improvement activities, workflow enhancements, documentation updates, and trainings related to new devices or Expert enhancements.

Qualifications

• Bachelor’s degree in MIS, Computer Science, Technical Communication, Research Methodology, Psychology, or a related field.
• Minimum 5 years of experience supporting or executing clinical research studies (pharmaceutical/biotech preferred).
• Strong client relationship management skills with excellent written, verbal, and visual communication abilities.
• Experience creating clear and usable documentation; technical writing experience is a plus.
• Proficiency with technology, technical/clinical terminology, and web‑based systems.
• Experience in a technical, operational, or project management role.
• Demonstrated ability to coordinate tasks, manage timelines, and deliver on project goals.
• Strong organizational, time‑management, and problem‑solving skills.
• Ability to work independently in a fast‑paced, dynamic environment with minimal supervision.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Visio; experience with remote presentation tools (e.g., WebEx).
• Ability to collaborate effectively with global, remote teams.
• Ability to travel approximately 20–30% based on client needs.
• Based in or able to work from the United States or Costa Rica (remote/hybrid options apply per location).

Benefits

• Competitive compensation
• Medical, dental, and vision coverage
• Flexible and paid time off
• Remote and hybrid work options
• Tuition reimbursement
• Employee assistance and wellness programs
• Life and disability insurance

Company Description

At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.