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Role Description

Own the technical configuration and backend build of customer environments during implementation. You will translate business requirements into scalable system configurations aligned with best practices. You will also help build new processes and develop best practices for the PSE team.

You will partner closely with an Implementation Manager (IM), who leads the client-facing strategy and delivery, and an Activation Engineer (ACTI), who owns core integration engineering and technical connectivity. While the IM drives project execution and stakeholder alignment, and the ACTI manages integration development, you will focus on building and validating the system configurations that bring the implementation to life.

• Translate business requirements into scalable system configurations aligned with best practices
• Configure and deploy backend settings for financial institutions using tools such as JSON and Postman
• Design sustainable solutions that balance customer requests with platform guidelines and long-term stability
• Partner closely with Implementation Managers to ensure requirements are clearly understood and accurately executed
• Collaborate with Activation Engineers to ensure configurations align with core integration requirements and constraints
• Provide client-facing support when deep functional or technical expertise is required
• Configure and validate third-party integrations during implementation
• Collaborate with Product and Engineering to submit detailed enhancement requests and well-documented bug reports
• Test and validate new product functionality pre-GA to ensure quality and implementation readiness
• Maintain clear documentation of configuration decisions, constraints, and customer-specific setups
• Manage multiple concurrent implementations while maintaining strong attention to detail and quality
• Assist teammates in troubleshooting and resolving basic to moderate configuration issues
• Lead review sessions with other team members to apply learnings to existing best practices

Qualifications

• 5+ years of experience in technical implementation, solution engineering, or backend system configuration within enterprise SaaS
• Proficiency working with APIs and backend configuration tools (JSON, REST APIs, Postman)
• Ability to translate business requirements into technical system configurations
• Strong written documentation skills
• Ability to manage multiple concurrent projects effectively
• Experience partnering cross-functionally with Product, Engineering, Implementation, and technical delivery teams
• Ability to service as an escalation point for the team when issues arise

Requirements

• Experience configuring or integrating with core banking systems or other regulated financial systems
• Knowledge of the bank or credit union deposit account opening and loans origination processes
• Experience testing new features or participating in pre-GA validation
• Familiarity with JIRA or similar ticketing systems
• Background in fintech or regulated financial services

Benefits

• Remote-first environment
• Unlimited paid time off
• 401(k) with employer match

Salary

The salary range for this position is: $126,000 - $140,000

Company Description

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others).

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.