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Manager, Client Success – Healthcare

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

Arizona

Posted

10 days ago

Salary

Not specified

Bachelor Degree8 yrs expEnglish

Job Description

• Lead, mentor, and develop a team of 7–8 Client Success Managers. • Ensure structured Success Plans are developed and executed for key accounts. • Proactively identify at-risk accounts and implement recovery strategies. • Participate in executive-level business reviews and strategic planning sessions. • Collaborate with Sales to create winning account plans, growth strategies, and cohesion across teams. • Monitor customer health metrics and team productivity indicators. • Drive consistent execution of Quarterly Business Reviews and strategic account planning.

Job Requirements

  • 8+ years of experience in Customer Success, Account Management, or SaaS revenue leadership roles.
  • 3+ years of experience leading high-performing teams, specifically in Account Management, Client Success, or Sales function.
  • Demonstrated success driving retention, NRR growth, and expansion within enterprise and middle market accounts.
  • Strong executive presence and ability to influence VP & C-suite stakeholders.
  • Experience within healthcare technology, hospital operations and/or food service preferred.
  • Excellent analytical, communication, and leadership skills.

Benefits

  • Flexible time off to include paid holidays and volunteer time.
  • Robust health, dental, and vision insurance plans on your first day of employment.
  • Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
  • Comprehensive employee assistance program (EAP).
  • Flexible spending account (FSA) or health savings account (HSA).
  • Matched 401(k).
  • Employee stock purchase plan.

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