Hard work pays off on the daily.
Strategic Client Success Manager
Location
United States
Posted
9 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves serving customers, driving growth through value delivery, and anticipating and mitigating risks.
- Define robust strategic account plans while closely tracking tactical execution
- Assist in creating communication and launch strategy for large enterprise accounts
- Ensure appropriate growth metrics are exceeded and customer satisfaction is at its highest
- Develop strong relationships and become the Trusted Advisor to Strategic Customers
- Identify new business opportunities and areas of improvement among existing customers
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
Qualifications
- BA/BS degree in Business Administration or relevant field
- Proven work experience of 7-10+ years in Customer Success at a fast-moving HCM (Human Capital Management) / SaaS company managing Fortune 500 companies (national accounts)
- Experience in business development / sales is ideal
- Experience working in cross-functional collaborative environments
- Comfortable with ambiguity and rapidly evolving domain
- Demonstrable ability to communicate, present, and influence customer stakeholders including C-level
- Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Catalyst, and MS Office
- Understanding of sales performance metrics or KPI’s
Requirements
- Account management from kickoff, launch through the customers’ life cycle
- Lead point of contact for all customer account management matters
- Drive a value-based dialog with the Customer / Partner - defining joint success and value metrics
- Effectively communicate value realization through the customer’s lifecycle
- Suggest solutions and innovative ideas to meet client needs
- Develop broad and deep relationships in the accounts with operational and leadership in functional groups such as HR, Payroll, Business, IT, Finance, Operations, and management team
- Develop trusted advisor relationships in the accounts with key customer stakeholders and executive sponsors
- Collaborate with Growth and Marketing teams to drive maximum adoption
Benefits
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Job Requirements
- BA/BS degree in Business Administration or relevant field
- Proven work experience of 7-10+ years in Customer Success at a fast-moving HCM (Human Capital Management) / SaaS company managing Fortune 500 companies (national accounts)
- Experience in business development / sales is ideal
- Experience working in cross-functional collaborative environments
- Comfortable with ambiguity and rapidly evolving domain
- Demonstrable ability to communicate, present, and influence customer stakeholders including C-level
- Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Catalyst, and MS Office
- Understanding of sales performance metrics or KPI’s
- Account management from kickoff, launch through the customers’ life cycle
- Lead point of contact for all customer account management matters
- Drive a value-based dialog with the Customer / Partner - defining joint success and value metrics
- Effectively communicate value realization through the customer’s lifecycle
- Suggest solutions and innovative ideas to meet client needs
- Develop broad and deep relationships in the accounts with operational and leadership in functional groups such as HR, Payroll, Business, IT, Finance, Operations, and management team
- Develop trusted advisor relationships in the accounts with key customer stakeholders and executive sponsors
- Collaborate with Growth and Marketing teams to drive maximum adoption
Benefits
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Customer Success Manager driving customer engagement and support.
Customer Success Manager (Fully Remote)
Branching MindsBranching Minds unites the learning sciences and technology to empower teachers to quickly identify students' cognitive and behavioral challenges and strengths; curates learning supports to overcome those challenges; and then monitors student progress along the way.
Who We Are & What We Do: Branching Minds’ mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every lear...
CRM & Lifecycle Marketing Specialist
PrizePicksPrizePicks is the fastest-growing sports company in North America according to the 2023 Inc. 5000 rankings, two years running, and the largest independent skill-based fantasy sports operator in the country.
CRM Marketing Specialist enhancing customer relationships for PrizePicks
The role involves operating independently by leveraging proven systems, mentorship, and ongoing support to build a career. Responsibilities include developing entrepreneurial and leadership skills while building income streams that grow over time.
