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Role Description

OpenLoop is looking for a Customer Success Specialist to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Operations team, collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth.

• Gather complex needs and align them with proper internal resources needed to power our partners’ care delivery systems
• Continuously improving existing processes to evolve our product and offerings
• Identifying gaps and training clinicians on various requirements needed to run our services
• Working closely with the Implementation, Account Management, and Clinician Advocacy Teams to close gaps in product and skills development
• Management of clinician scheduling and communication
• Implementing client and patient workflows into tech platforms spanning a variety of verticals
• Data entry and integrity
• Acting as a proxy for the Customer Success and Implementation manager on various meetings and workflows such as legal, customer success, and communications
• Improving team efficiency by creating optimum processes with technology and people

Qualifications

• 1+ years of experience working on projects in a startup or healthcare environment required
• Proven capacity to learn new technologies for maximum project success
• Ability to construct effective emails giving clients and internal stakeholders all necessary background and project updates

Company Description

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

• We have a relatively flat organizational structure here at OpenLoop.
• Everyone is encouraged to bring ideas to the table and make things happen.
• This fits in well with our core values of Autonomy, Competence and Belonging.
• We want everyone to feel empowered and supported to do their best work.
• We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments.
• Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom.