Lyra Health

Transforming behavioral health through technology with a human touch

Billing Operations Associate

OperationsOperationsFull TimeRemoteTeam 501-1,000Since 2015H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

10 days ago

Salary

$61K - $84K / year

High School2 yrs expEnglish

Job Description

• Serve as the primary financial contact for caregivers during onboarding into behavioral health services • Review and explain insurance benefit coverage and Lyra Health’s estimated costs for care in a clear, compassionate manner • Answer initial financial and insurance-related questions, escalating or redirecting to the family’s insurance plan for detailed inquiries • Provide transparent payment information and outline available payment options • Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience • Maintain accurate documentation of all caregiver interactions in Lyra Health’s systems • Uphold HIPAA and privacy compliance standards in all communications

Job Requirements

  • 2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification (pediatric or behavioral health experience preferred)
  • Working knowledge of health insurance terminology, benefit structures, and prior authorization processes
  • Experience with Prior Authorization cost-control process
  • Strong verbal and written communication skills
  • Ability to work independently in a remote environment while managing multiple priorities
  • High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or related field preferred
  • Full-time resident of the United States

Benefits

  • Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
  • Lyra for Lyrians; coaching and therapy services
  • Equity in the company through discretionary restricted stock units
  • Competitive time off with pay policies including vacation, sick days, and company holidays
  • Paid parental leave
  • 401K retirement benefits
  • Monthly tech allowance
  • Well-being perks and activities, surprise swag, regular community celebration…and more!

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