• Serve as the primary technical advisor for a portfolio of clients, deeply understanding their business models, workflows, and goals. • Lead technical implementations, ensuring clients are set up for long-term success—not just launch. • Proactively audit event builds, configurations, and workflows, identifying risks, inefficiencies, and opportunities for improvement. • Ask probing questions to uncover root causes, not just symptoms, and recommend multiple solution paths with clear tradeoffs. • Act as a strong voice of the client in collaboration with Product, Engineering, and Client Experience. • Translate real-world client use cases into clear product feedback, supported by data, context, and business impact. • Document common client questions, edge cases, and solutions to improve internal knowledge and reduce repeat escalations. • Identify opportunities to streamline workflows, automate repetitive steps, and improve team efficiency.