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HVAC Tech Support
Location
United States
Posted
14 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role offers an exciting opportunity for an experienced HVAC technician to transition from fieldwork to a home-based technical support position. You will speak directly with homeowners who have purchased heating and cooling equipment, providing expert guidance, troubleshooting, and product support over the phone. The role emphasizes clear communication, problem-solving, and customer service, allowing you to leverage your technical expertise while working in a structured, remote environment.
- Provide phone-based technical support to homeowners, assisting with product questions, installation guidance, and troubleshooting issues.
- Use your HVAC expertise to diagnose and resolve technical problems efficiently and effectively.
- Document customer interactions, solutions, and follow-ups accurately using company systems.
- Collaborate with other team members to escalate complex technical issues and share knowledge.
- Participate in hands-on training sessions and product refurbishment when required.
- Maintain high standards of professionalism and customer service in all communications.
- Follow established schedules, ensuring availability during assigned hours and providing consistent support.
Qualifications
- Minimum 5 years of experience as an HVAC technician.
- Excellent verbal and written communication skills, able to explain technical concepts clearly to customers.
- Strong computer literacy, including typing at 40 WPM or higher and familiarity with standard software tools.
- Self-starter with the ability to manage multiple tasks in a fast-paced environment.
- Professional, positive, and friendly demeanor with a customer-focused attitude.
- Ability to work independently from a quiet home office with high-speed internet and stable power.
- Willingness to work scheduled hours, including rotating shifts and occasional weekends.
- Open to periodic travel for training, hands-on product work, or team meetings.
- Strong attention to detail, problem-solving skills, and adaptability to ambiguous situations.
Benefits
- Competitive compensation based on experience.
- Comprehensive health benefits including medical, dental, vision, HSA, 401(k), paid time off, paid holidays, life insurance, and short-term disability.
- Paid professional development and training opportunities.
- All necessary computer equipment and software provided.
- Remote work environment with support for home office setup.
- Opportunities to contribute to sustainable, high-efficiency HVAC solutions and advance your technical career.
Job Requirements
- Minimum 5 years of experience as an HVAC technician.
- Excellent verbal and written communication skills, able to explain technical concepts clearly to customers.
- Strong computer literacy, including typing at 40 WPM or higher and familiarity with standard software tools.
- Self-starter with the ability to manage multiple tasks in a fast-paced environment.
- Professional, positive, and friendly demeanor with a customer-focused attitude.
- Ability to work independently from a quiet home office with high-speed internet and stable power.
- Willingness to work scheduled hours, including rotating shifts and occasional weekends.
- Open to periodic travel for training, hands-on product work, or team meetings.
- Strong attention to detail, problem-solving skills, and adaptability to ambiguous situations.
Benefits
- Competitive compensation based on experience.
- Comprehensive health benefits including medical, dental, vision, HSA, 401(k), paid time off, paid holidays, life insurance, and short-term disability.
- Paid professional development and training opportunities.
- All necessary computer equipment and software provided.
- Remote work environment with support for home office setup.
- Opportunities to contribute to sustainable, high-efficiency HVAC solutions and advance your technical career.
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