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Role Description

We're seeking an experienced Oracle Field Service Cloud (OFSC) and Oracle CX Service Cloud Analyst to design, implement, and support solutions that optimize our B2B service and field service operations. You'll work closely with business stakeholders, functional teams, and technical teams to improve scheduling efficiency, enhance customer experience, and streamline service delivery. This role requires deep expertise in OFSC and Service Cloud configuration, integrations, and the ability to translate complex business requirements into effective system solutions that drive operational excellence.

• Implement, configure, and support Oracle Field Service Cloud (OFSC) and CX Service Cloud solutions to meet business objectives
• Analyze business requirements and translate them into OFSC and Service Cloud configurations, workflows, and processes
• Configure resource management, capacity planning, routing, mobility, and work order lifecycle management
• Design and manage activity types, work zones, calendars, skills, SLA policies, queues, and assignment rules
• Configure Oracle Fusion Service Cloud modules including Service Requests (SR) Management, Knowledge Management, Digital Customer Service, and Service Center UI/workspaces
• Integrate OFSC and CX Service Cloud with upstream/downstream systems such as Salesforce CRM, Oracle ERP/SCM, or other third-party applications using REST/SOAP APIs
• Configure OFSC Mobility for field technicians and monitor system performance to optimize scheduling and dispatch processes
• Provide production support, troubleshooting, and issue resolution to ensure system stability
• Present technical and functional capabilities of Oracle Fusion Service Cloud platform to stakeholders and clients
• Prepare functional documentation, solution designs, and user training materials to support adoption and ongoing use

Qualifications

• 10+ years of experience in OFSC and Service Cloud configuration, implementation, and support
• Strong hands-on experience with Oracle Field Service Cloud (OFSC) and Oracle CX Service Cloud (B2B/B2C Sales and Service)
• Minimum 5 years' experience with Oracle Service Center, Knowledge Management, Digital Customer Service, and overall Fusion CX architecture
• Deep understanding of field service business processes including dispatch, scheduling, workforce management, and capacity modeling
• Experience with integrations using REST/SOAP APIs and knowledge of Oracle Service Cloud/ERP/SCM/CRM integrations
• Understanding of VBCS, OTBI, and BI Publisher reporting
• Oracle OFSC and CX Service Cloud certification (preferred)
• Client-facing experience with strong stakeholder management and communication skills
• Bachelor's degree in Computer Science, Information Technology/Systems, Software Engineering, or related field
• Familiarity with Agile implementation methodology and ability to work autonomously and in team environments

Requirements

• The beginning annual salary range for this role is $155,000.00 - $207,000.00 USD and is determined by job-related experience, education/training, and location.
• Your total earning potential is amplified by a bonus structure tied to meeting goals, and you will become an owner from day one through our employee equity program.

Benefits

• We believe you do your best work when your whole life is supported.
• We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office.

Company Description

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations.