This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We're looking for a TikTok Shop & Creator Community Manager to own the day-to-day operations of TikTok Shop across multiple brand accounts and manage the creator affiliate communities that drive revenue through them. This is a hands-on role.

• Manage day-to-day TikTok Shop operations across multiple brand accounts, maintaining shop health and resolving issues or violations quickly.
• Execute data-driven strategies to grow GMV, monitoring trends and analyzing top-performing content to inform what gets made next.
• Launch and manage campaigns across affiliate, SMS, and email channels within the TikTok Shop ecosystem.
• Handle affiliate and customer messages to maintain Inbox Zero — nothing sits unanswered.
• Track and report on GMV growth, campaign performance, and key operational metrics. Flag blockers before they become problems.
• Perform quality control on sample requests and manage the full sample-to-posted-content pipeline: approvals, shipments, follow-ups, and conversions.
• Maintain 100% CRM accuracy — every creator, every sample, every status, tracked and up to date.
• Build and manage an active Discord community of affiliate creators, serving as the primary point of contact and keeping energy and engagement high.
• Coach creators on what's working — help them understand trends, formats, and hooks that drive views and conversions.
• Build creator outreach lists in collaboration with the Brand Manager, identifying and recruiting new affiliates who fit each brand's audience.
• Follow up relentlessly with affiliates to convert sample requests into posted content. Track who's delivering and who needs a nudge.
• Flag missing content and unresponsive creators, and have a plan for re-engaging or replacing them.
• Lead daily or weekly creator-facing updates to keep the community informed on new products, campaigns, and priorities.
• Provide daily reports on progress, performance, and blockers to internal stakeholders.
• Support campaign execution workflows and ensure all initiatives are prepped and launched on time.
• Collaborate closely with Brand Managers and the broader Odyssey team to align shop strategy with each brand's creative and growth goals.

Qualifications

• Proven experience managing a TikTok Shop that scaled to $100K+/month in revenue — and you can show the receipts.
• Hands-on experience with TikTok Seller Center (UK experience strongly preferred).
• Experience managing an active Discord community of 100+ members.
• Strong organizational skills — you're the type of person who runs a tight inbox, a clean CRM, and never lets a follow-up slip.
• Comfortable working across multiple brand accounts simultaneously without dropping quality.
• Clear, direct communication style — you can coach a creator, update a team lead, and handle an affiliate issue all in the same hour.

Requirements

• Experience working at or with a marketing agency.
• Familiarity with affiliate marketing platforms and workflows beyond TikTok.
• Experience with campaign tools like Euka or similar automation flows.
• A genuine interest in the creator economy and what makes content perform on TikTok.

Benefits

• You'll work across multiple brands in different categories, giving you exposure and reps that most single-brand roles can't offer.
• We move fast, value ownership, and give people room to grow into bigger roles as we scale.
• If you want to build a career at the intersection of commerce and creator culture, this is the place to do it.

To Apply

Send us a Loom video showing proof of two things:

• A TikTok Shop you've managed — walk us through the results, the dashboard, what you did to grow it.
• A Discord community you've managed — show us the server, your activity, and how you kept it engaged.

That's it. No cover letter required. If you want to include a write-up or additional context, great — but the Loom is what matters. Show us the work.