Airbnb is a community based on connection and belonging.

Process Strategy and Optimization Manager

ManagerManagerFull TimeRemoteTeam 5,001-10,000Since 2007H1B SponsorCompany Site LinkedIn

Location

United States

Posted

12 days ago

Salary

$129K - $152K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Drive large-scale, cross-functional initiatives that advance the strategic goals of Fraud and Safety Operations. • Lead programs that enhance user experience, reduce fraud and safety risks, and optimize operational efficiency. • Translate operational needs into product, policy, and system requirements. • Drive strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans. • Identify opportunities for process improvement and innovation. • Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains. • Lead cross-functional project teams to deliver initiatives on time and within budget. • Champion continuous improvement, fostering Lean and Agile principles through training, mentoring, and hands-on leadership of improvement projects. • Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization. • Promote a data-driven culture, ensuring decisions are informed by robust analytics and operational insights.

Job Requirements

Bachelor's or Master’s degree in Engineering, Science, or a related field (Engineering preferred).
10+ years of experience in front- or back-office operations, with 6+ years in process improvement, transformation, or strategic program delivery.
Demonstrated success driving continuous improvement and operational optimization in complex, global organizations.
Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs.
Experience implementing quality assurance frameworks and process governance to maintain high operational standards.
Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment.
Strong organizational, project management, and stakeholder communication skills.
Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.