Nexford is a next-generation US accredited university delivering skills focused education 100% online.

Technology Operations Intern

OperationsOperationsInternshipRemoteTeam 51-200Since 2017Company Site LinkedIn

Location

District of Columbia + 1 more

Posted

45 days ago

Salary

Not specified

High SchoolEnglish

Job Description

• Act as a first point of contact for technical support questions from internal Nexford teams and external learners. • Help with internal operations such as onboarding, offboarding, tools audits, organizing information, cleaning up records, tagging data, and preparing inputs for reports and dashboards. • Support the team in investigating SaaS tools and reviewing system workflows and processes to spot issues and suggest practical improvements. • Collaborate with Technology, Product, and Academic teams on weekly tasks and projects, while gaining exposure to how tech issues are identified and resolved.

Job Requirements

Excellent communication skills with a learner- and customer-focused mindset with a genuine interest in helping others and improving their experience.
Strong problem-solving skills, attention to detail, and a willingness to ask questions when something isn’t clear.
Interest in technology operations, incident management, and ed-tech platforms.
Ability to learn new tools quickly and work independently in a remote environment.
Familiarity with Microsoft 365, LMS, or ticketing tools is a plus, but not required.

Benefits

Hands-on experience with Edtech and SaaS tools such as LMS, ITSM, and Office 365.
Practical experience in Tech Operations processes, platform operations, and digital system improvement in a SaaS environment.
Exposure to Tech execution workflows and cross-functional ed-tech teams' collaboration.
Strengthened technical communication and problem-solving skills that are valuable for future tech roles.