• Execute and validate configuration changes across spot, futures, and margin product • Ensure all changes follow defined approval flows, version control, and documentation standards • Monitoring exchange health and responding to alerts in real time • Perform first-line incident triage and escalation to engineering when required • Support post-incident analysis, documentation and remediation tasks • Perform structured readiness checks ahead of changes (configuration diffs, scenario testing) • Maintain and improve runbooks, SOPs, checklists, and operational documentation • Ideate new admin tools and automation, providing structured feedback to engineering during testing • Identify repetitive or error-prone workflows and propose automation opportunities • Support Compliance, Finance, Risk, and internal reporting workflows where automation is not yet available • Act as a liaison between Operations, Product, Engineering, and Client Support