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Salesforce Functional Consultant – HR Service Link

Human ResourcesHuman ResourcesContractRemoteTeam 201-500Since 2004H1B No SponsorCompany SiteLinkedIn

Location

Illinois

Posted

5 days ago

Salary

$70 - $85 / hour

Bachelor Degree5 yrs expEnglishCloud

Job Description

• Partner with HR leadership and consulting teams to analyze, redesign, and optimize HR service workflows • Translate HR operational requirements into Salesforce Service Cloud functionality • Define and implement HR case types, subtypes, routing rules, and service workflows • Facilitate current-state and future-state process design workshops • Collaborate with Salesforce administrators to ensure configuration aligns with functional requirements • Support the design and documentation of Standard Operating Procedures (SOPs) tied to Salesforce processes • Ensure HR ServiceLink enhancements support case management, service routing, and employee support workflows • Contribute to HR process automation initiatives within Salesforce • Ensure solutions are scalable, compliant, and aligned with enterprise delivery standards

Job Requirements

  • 5+ years of Salesforce Service Cloud consulting or functional experience
  • Hands-on experience implementing or supporting Salesforce case management solutions
  • Strong experience with:
  • Process mapping and workflow design
  • Salesforce case management and service workflows
  • Stakeholder facilitation and requirements gathering
  • Ability to translate business requirements into clear Salesforce functional specifications
  • Experience working within consulting-led delivery or enterprise transformation environments

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