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Role Description

We are looking for a data-savvy Storyteller to join our Analytics team. While our Engineering team builds the pipelines, you will be the bridge between the data and the customer.

In this role, you won't just report numbers; you will explain what they mean. You will dig into complex EMR datasets from our Strategic Accounts, identify trends in usage and adoption, and craft compelling narratives that prove the ROI of Suki. You will empower our Customer Success Managers with the insights they need to drive retention and expansion.

Key Responsibilities

• Data Storytelling & Client Insights
  • Analyze usage patterns, adoption trends, and user behavior to identify "At-Risk" accounts before they churn.
  • Design and build high-impact Quarterly Business Review (QBR) decks that clearly demonstrate value (ROI) to Executives.
  • Translate complex data into simple, actionable insights for non-technical stakeholders.
• Strategic Analysis
  • Act as the "Data Detective" for our complex strategic accounts, investigating anomalies in usage or drop-offs in engagement.
  • EMR Workflow Analysis: Investigate how Suki interacts with different EMR environments (Epic, Cerner, etc.) to identify friction points or opportunities for deeper integration.
  • Partner with Customer Success Managers to define success metrics for new pilots and track progress against them.
  • Develop and maintain the "ROI Calculator" methodology, ensuring our value assumptions (like burnout costs or documentation speed) remain defensible and grounded in data.
• Dashboarding & Enablement
  • Build and maintain intuitive dashboards in Tableau that allow CSMs to self-serve answers to common client questions.
  • Collaborate with the Data Engineering team to define requirements for new data tables or metrics needed for business analysis.

Qualifications

• 1-2 years as a Business Analyst, Data Analyst, or Strategy Consultant, with a healthcare analytics background
• Exceptional ability to visualize data. You know the difference between a "chart" and an "insight." Expert proficiency in Google Slides is required.
• Strong proficiency in SQL (you can query the data yourself) and Tableau (you can build the dashboard).
• Experience working with healthcare data (EHRs, Claims) or usage-based SaaS metrics.
• You are curious. When you see a number drop, you don't just report it—you dig in to find out why.
• Comfortable presenting findings to internal leadership and occasionally joining external client calls to explain methodologies.

Why This Role Matters

Suki is poised for exponential growth, and our Analytics function is evolving from a reactive reporting team to a proactive intelligence engine. You will play a pivotal role in this transformation. By moving us beyond simple CSV exports and into deep, strategic analysis, you will help us predict churn before it happens and identify expansion opportunities we would have otherwise missed. You are building the analytical brain that will guide our Customer Success strategy as we scale.

Company Description

• Named by Fast Company as one of the most innovative companies
• Named Google’s Partner of the Year for AI/ML
• Named by Forbes as one of the top 50 companies in AI
• Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford
• Backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others
• Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions
• Solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties
• Dedicated to building a company that fosters inclusion and belonging