• Own large, customer-facing product areas end-to-end: discovery, strategy, planning, specification, rollout, and iteration • Define roadmap priorities grounded in real IT workflows, operational constraints, and customer outcomes • Write detailed functional specifications, user stories, and acceptance criteria • Create wireframes, user flows, and lightweight mockups when needed • Partner closely with engineering to clarify scope, tradeoffs, and delivery plans • Engage directly with customers (IT admins, security teams, MSPs) to understand patching workflows, failures, edge cases, and success criteria • Translate customer pain points into clear product decisions and roadmap investments • Partner with support, sales, and customer success to surface insights and validate priorities • Partner directly with founders and leadership to shape product direction • Balance speed, quality, and security in a high-growth, technically opinionated environment • Define and monitor product metrics tied to reliability, coverage, adoption, and customer effort • Drive continuous improvement through experimentation and iteration