Choice Hotels International

A collection of 22 guest-first hotel brands. Where you are in business for yourself, not by yourself.

Supervisor, Commissions Collections

CollectionsCollectionsFull TimeRemoteTeam 1,001-5,000Since 1939H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

$70.7K - $83.2K / year

Bachelor Degree5 yrs expEnglishService Now

Job Description

• Manage day-to-day commission recovery workflows across third party (OTA), group, and transient travel segments • Coach and develop a team of Collection Specialists to drive and deliver on established SLAs and objectives • Monitor workload, performance, and productivity across case types and report to leadership • Manage daily prioritization of cases across OTA, transient, and group commissions • Develop and enhance operational reporting for case resolution • Identify workflow inefficiencies and collaborate with leads to optimize SOPs

Job Requirements

  • 5–8 years in collections, revenue operations, customer operations, or financial operations
  • Experience managing and motivating a team in a fast-paced, case-driven environment
  • Strong reporting, analytical, and problem-solving skills
  • Excellent communication and organizational skills
  • Familiarity with Salesforce or similar systems, as well as case management platforms such as ServiceNow
  • Proficiency with Microsoft Office products

Benefits

  • Competitive compensation and benefits, including medical, dental, and vision coverage
  • Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
  • Financial benefits for retirement and health savings
  • Employee recognition programs
  • Discounts at Choice hotels worldwide

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