• Maintain strong client relationships through structured meeting cadences. • Review service performance, metrics, billing, change management, and operational updates. • Train and support customers on workorder creation, escalation, updates, and invoice access. • Manage account setup, credentials, and portal access issues. • Ensure data accuracy across NCR Atleos systems. • Monitor SLA results, manage aged workorders, and track client‑specific KPIs. • Maintain accurate asset coverage and contract entitlements. • Identify recurring hardware failures and partner with Field Services on corrective actions. • Reduce unnecessary dispatches through remote resolution and CIT opportunities. • Provide field engineers with guidance on environmental issues, site prep, access, and account-specific procedures. • Assist with billing disputes, concessions, and SLA penalty reconciliation. • Monitor usage, address over/under reporting, and recommend adjustments. • Ensure parts availability and quality through proactive engagement with Logistics.