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Role Description

Paradigm is searching for a Technical Writer to support our client, a leader in the legal industry. The Technical Writer is responsible for supporting the creation, refinement, and lifecycle management of Business Essential Documents (BEDs). The Technical Writer will partner closely with subject matter experts and stakeholders to create, enhance, and manage all processes.

• Perform research and analysis, partnering with subject matter experts to understand existing workflows, terminology, systems, and decision points.
• Facilitate interviews, working sessions, and clarification meetings with stakeholders and SMEs to collect accurate information for BEDs.
• Identify process gaps or unclear areas within stakeholder provided workflows and escalate or clarify appropriately.
• Conduct peer reviews of documentation to ensure consistency, accuracy, alignment with templates and standards, and audit readiness.
• Maintain version control, manage updates, track communication history, and support audit requirements.
• Log changes, approvals, and documentation updates in compliance with Operational Excellence governance standards.
• Support senior leadership requests related to documentation, research, communications, and BED lifecycle tasks.
• Manage multiple documentation projects simultaneously while maintaining attention to detail and meeting deadlines.

Qualifications

• Extensive experience writing detailed technical documentation (2+ years)
• Strong analysis and research skills with the ability to evaluate existing processes and identify gaps or inconsistencies.
• Ability to handle multiple tasks effectively and time-sensitive projects, with changing priorities.
• Ability to express complex technical and abstract concepts effectively both verbally and in writing.
• Excellent verbal and written communication skills
• Critical thinking skills and the ability to gather efficiently and process information in a fast-paced environment are required.
• Ability to work both independently and collaboratively, demonstrating proactive follow through and strong organizational skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), Smartsheet, and Visio.
• Familiarity with documentation governance platforms such as SharePoint or LogicGate is preferred but not required.

Benefits

• Medical, dental, vision, life, 401K, PTO, and sick days.