• Collaborate closely with suppliers to identify and proactively mitigate potential issues in the supply chain. • Serve as a point of contact for day-to-day matters, including direct purchase agreements, order-related inquiries, and regular business reviews (WBRs/MBRs). • Ensure adherence Service Level Agreements (SLAs) with pharmacy partners, monitoring performance and taking corrective actions as necessary. • Manage administration of contracting with a focus on optimizing supply chain efficiency and fostering positive, long-term partnerships. • Proactively identify and address any challenges or concerns faced by clients, working collaboratively with internal teams to find effective solutions. • Work closely with internal teams to ensure seamless onboarding and ongoing collaboration with pharmacy partners. • Develop relevant internal and external SOPs to reflect market best practice.